Public Inquiries

At GMT we strive to provide the highest level of service to our valued customers, in accordance with our values: accountability, integrity and fairness, professionalism, accessibility, availability, and a personal approach.

We believe that the service we provide is one of the key factors in maintaining loyalty and creating a long-term relationship with our customers.

You can contact our customer service through the following channels:

    Contact us on the web

  gmt-info@gmtonline.co.il

  03-3722800

If you contacted our customer service and are dissatisfied with the response you received, you may contact the Officer for Handling Public Complaints at the Company, Mrs. Anna Borokovsky, using the following means of communication:

      Email:       public@gmtonline.co.il

      Phone:      03-3722800

     Address:    Raul Wallenberg 18, Building C, 1st floor, Tel Aviv

The inquiry must include the following details:

a)      The inquirer’s full name, identity card number (ID), address for a reply and a telephone number for clarifications;

b)      Whether the inquirer is submitting the request on their own behalf or on behalf of another party. If the inquiry is on behalf of another person, a power of attorney must be attached;

c)      Specification of the transaction number or any other relevant detail, including the date, time, and location of the incident;

d)      Description of the details of the inquiry;

e)      Attachment of supporting documentation/references.

Please note that telephone conversations with the Company may be recorded and stored at the Company’s database, or a database managed on its behalf, in accordance with our Privacy Policy. The records will be used for the purposes of documentation, clarification, service improvement, control, and risk management.

Version: November 2025