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Complaints and Public Inquiries Handling
We strive to provide the highest level of service to our valued customers. If you have any complaints or concerns regarding the service you received from our company, we have designated Shir Tamuzas as the person in charge of handling public inquiries. You can contact the supervisor using any of the following methods:
☎️ You may reach Shir Tamuz at 03-3722800 extension 734. Our supervisor will attentively listen to your complaint and provide appropriate assistance.
📧 Alternatively, you can send an email to [email protected], providing a detailed description of your complaint. Our supervisor will review your message and respond accordingly.
✉️ If you prefer to send a written complaint, please address it to the following mailing address: Raul Wallenberg 18, Building C, 1st floor, Tel Aviv. We kindly request that you clearly state the nature of your complaint to ensure a prompt and accurate response.
Please note that for quality assurance and documentation purposes, telephone calls with our customer service representatives may be recorded. These recordings will be securely stored in our company’s database or by a representative acting on our behalf. The recorded calls may be used for various purposes, including documentation, clarification, service improvement, quality control, and risk management.
We value your feedback and are dedicated to resolving any issues you may encounter. Your satisfaction is of utmost importance to us, and we appreciate your cooperation in providing detailed information regarding your inquiries or complaints.
Thank you for choosing our company. We look forward to addressing your needs and ensuring your experience with us is exceptional.
